Hyatt Residence Club Bonita Springs, Coconut Plantation

My husband and I arrived on January 8 for a 4-night stay. I had booked a King size room with a corner view. As soon as we arrived at reception, we found the receptionist unwelcoming and didn't share a single greeting to welcome us. He made no effort to make himself understood or to answer our questions. This is the first image we have of the hotel, and first impressions count for a lot. Next, we go to our room 1702, and as soon as we push open the door, we see a pretty room with 3 bay windows. The problem is that these 3 windows overlook a huge construction site next to the hotel, the view is despicable and the noise from the trucks incessant. Unable to accept this situation, I asked to change rooms to have a view other than the building site. The receptionist told me there was room 1126, where the noise would be the same but the view would be a little different from the building site. Worst of all, he told me we'd have to pay an extra 50 dollars a night for this room, and that we'd already paid 700 dollars a night. We were so tired that we agreed to change rooms. Every morning, we were woken up at 7:00 am by the noise of trucks and the construction site. How can a hotel of this category not warn its clientele that a noisy construction site is underway... it's a minimum to ensure transparency and why not lower its prices? Worse still, how dare we ask for a supplement for a room where all we have left is a bay window, and the noise is just as bad? We're in a hurry to check out tomorrow and will never come back here.

Stay clear of Hyatt Residents Club Memberships. Most of the properties are nice but the more points we have added the worse the experience has become. I believe we’re at their platinum level, not good. Key West is by far the worse. Staff was rude and blamed us for their booking issues. After the argument with the desk they sent us to the sales office to fix the booking issue. That staff was by far the worst, they finally got up and walked out. Sedona has always been good but the last experience matched Key West. Today I’ve been trying for over two hours to fix my incorrect fees, keep getting told “im not the right person”. Don’t buy into this!! Hyatt: you’ve sold out to Marriott and it’s gotten bad. Wish there was a way I could get out of this.

EDIT: I was very disappointed to see a dog at the pool. It had no "service dog" vest. Pets other than service dogs are not allowed on HVC properties. >:( Beautiful facility! Sam and Sandy at the registration area were very efficient and pleasant. Great location, activities every day, fantastic amenities. Our unit, 5284, overlooks the par 3 golf course. Had a bite to eat at The Veranda. Val was so pleasant and the food was delicious.

This is our little slice of Heaven. We’ve been here multiple times over the years and most recently August of 2022. It’s worth it to get a condo style room. Cook your own food and enjoy the summer days by the pool. The lazy river is so tranquil and we still have yet to find one better. The landscaping is top notch and adds to the tropical feeling. We always enjoy our stays and I am just dying to go back here.

This resort is just okay. There’s nothing spectacular about it. The rooms are extremely outdated, our room had mold and rust. The carpet looked very dingy and It was probably very dirty but the dark color hides it well. Although the pool area is nice, the restaurant and bar on site is over priced and mediocre at best with minimal pool side service. The lazy river is fun and it made up for everything else that was lacking. If you’re looking for a luxury resort this is definitely not it!! But it’s great for families with kids... This “resort” feels like you’re at an apartment complex with nice pools. The grounds are just like an apartment complex, absolutely nothing impressive about it. Also, there’s a lot of construction and if you get building 51 you will hear the construction activity going on all day. The “lake view” advertised on the website is currently a horrible construction site view. I feel like the Hyatt played down the construction noise and definitely needs to let guest know that the views are horrible right now. We were not impressed and disappointed the Hyatt didn’t offer exact details of construction. If I would have known how loud and horrible it was going to look I would have never booked here. Again this place is great for families with children, but we will not be returning as it didn’t offer the true resort experience we were looking for.

EDIT: I was very disappointed to see a dog at the pool. It had no "service dog" vest. Pets other than service dogs are not allowed on HVC properties. >:( Beautiful facility! Sam and Sandy at the registration area were very efficient and pleasant. Great location, activities every day, fantastic amenities. Our unit, 5284, overlooks the par 3 golf course. Had a bite to eat at The Veranda. Val was so pleasant and the food was delicious.

My husband and I arrived on January 8 for a 4-night stay. I had booked a King size room with a corner view. As soon as we arrived at reception, we found the receptionist unwelcoming and didn't share a single greeting to welcome us. He made no effort to make himself understood or to answer our questions. This is the first image we have of the hotel, and first impressions count for a lot. Next, we go to our room 1702, and as soon as we push open the door, we see a pretty room with 3 bay windows. The problem is that these 3 windows overlook a huge construction site next to the hotel, the view is despicable and the noise from the trucks incessant. Unable to accept this situation, I asked to change rooms to have a view other than the building site. The receptionist told me there was room 1126, where the noise would be the same but the view would be a little different from the building site. Worst of all, he told me we'd have to pay an extra 50 dollars a night for this room, and that we'd already paid 700 dollars a night. We were so tired that we agreed to change rooms. Every morning, we were woken up at 7:00 am by the noise of trucks and the construction site. How can a hotel of this category not warn its clientele that a noisy construction site is underway... it's a minimum to ensure transparency and why not lower its prices? Worse still, how dare we ask for a supplement for a room where all we have left is a bay window, and the noise is just as bad? We're in a hurry to check out tomorrow and will never come back here.